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Gateway: Adapting to the New Normal

11 June 2020

Community Champions
34. Gateway Family Services

Many third-sector organisations have had to adapt quickly to the restrictions brought about my coronavirus. For many, continuing to provide their vital services has meant completely changing the way they work.

The Gateway Family Services team are still providing community-based support, helping people to manage their own health and wellbeing in a sustainable way. But as well as adapting their regular services, they have also had to launch new services to respond to the immediate, urgent needs of people in the community.

Gateway's Social Prescribing Link Workers are not only supporting patients over the phone, they're also sourcing food parcels, delivering medications, and doing other odd jobs for people who need help.

In Solihull, as well as continuing to take referrals for the Solihull Lifestyle Service, and supporting people over the phone, Gateway now run a medication collection and delivery service. This is a team of drivers who collect prescribed medications from pharmacies across Solihull and deliver them to those who are isolating.

Gateway have also been appointed as lead for the Edgbaston Neighbourhood Network Scheme. The Edgbaston NNS is now a central point of contact for people in need, and for groups that need help to be able to do even more than they were already doing. Gateway now have an emergency asset register, where they are logging the creative ways in which groups continue to support their members, and the extra support that groups and individuals are able to offer.

It's important to remember that the organisations responding to this crisis are all made up for individuals, each of whom are going the extra mile to support those in need. Gateway show what you can achieve when individuals and community groups work together.